Refund policy

We want you to be happy with everything you receive from CT Townsend Ministries. If something is wrong with your order, we will make it right.

Physical items (CDs, USB and flash drives, books)

If an item arrives damaged, is defective, or is not what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We will send a replacement or refund your donation for that item, whichever you prefer. You do not need to mail the item back unless we ask you to.

Digital downloads

Because a digital file cannot be returned, digital downloads are final once purchased. If a file will not download or will not open, email us and we will fix it or send the file another way.

How refunds are issued

Approved refunds go back to the original form of payment. Please allow 5 to 10 business days for the refund to appear on your statement.

How to reach us

CT Townsend Ministries
628 West Martintown Rd, North Augusta, SC 29841
Email: info@cttownsend.com · Phone: 864-332-4979

Please include your order number, and a photo if an item arrived damaged.